Terms of Service

TERMS OF SERVICE & DELIVERY CONDITIONS

  1. Acceptance of Terms

By submitting an order through Moda Gross Health, you confirm that you have reviewed, understood, and agreed to the terms, policies, and delivery conditions stated on this page. These terms apply to all purchases made through our official sales channels.

  1. Customer Service & Delivery Information

2.1 Contact Information

Moda Gross Health is committed to providing reliable customer support before, during, and after your purchase.

For questions related to products, orders, shipping, returns, or general assistance, please contact us at:

support@modagross.com

Our support team will make every reasonable effort to respond to inquiries as quickly as possible during regular business hours.

2.2 Order Processing & Shipping

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Delivery times may vary depending on the shipping destination, carrier service, and external conditions. Most domestic orders are generally delivered within 3–5 business days after shipment.

Once your order has been dispatched, tracking details will be shared so you can follow the delivery status.

2.3 Shipping Fees

Free shipping may be available on eligible orders when the order meets the current promotional or minimum purchase requirements shown at checkout.

For orders that do not qualify for free shipping, the applicable shipping fee will be calculated and displayed before the payment is completed.

  1. Cancellations, Returns & Customer Rights

3.1 Order Cancellation & Return Eligibility

Customers may request a cancellation or return for eligible items within 14 days of receiving their order.

To qualify for a return, the product must be unopened, unused, undamaged, and returned in its original packaging.

Before sending any item back, customers must first contact our support team at support@modagross.com to receive return instructions.

Return shipping costs are the customer’s responsibility unless the return is related to an error on our side, such as:

Incorrect product shipped

Damaged or defective item received

Order fulfillment or shipping mistake caused by Moda Gross Health

Please include your order number or purchase details inside the return package to help us process your request efficiently.

3.2 Replacement or Resolution

If your order is delivered damaged, incomplete, or incorrect, please contact us as soon as possible.

After reviewing the issue, Moda Gross Health may provide one of the following solutions depending on the circumstances:

Replacement shipment

Store credit

Full refund

Partial refund

Our goal is to handle each case fairly and provide a reasonable resolution for our customers.

3.3 Refund Processing

Once a returned item has been received, inspected, and approved, the refund will be issued to the original payment method used at checkout.

Refund processing times may vary depending on the bank or payment provider, but most refunds are completed within 3–7 business days after approval.

  1. Product Information, Pricing & Promotions

4.1 Promotions and Special Offers

Discounts, promotional campaigns, free shipping offers, or limited-time deals may be subject to specific terms, expiration dates, and eligibility requirements.

Moda Gross Health reserves the right to modify, extend, or end promotional offers at any time without prior notice.

4.2 Product Descriptions and Accuracy

We aim to provide accurate product descriptions, images, specifications, ingredient information, and pricing.

However, minor variations, typographical errors, or unintentional inaccuracies may occur. Moda Gross Health reserves the right to correct such errors, update product details, or revise information without being held liable for unintended mistakes.

Unless otherwise stated, listed prices include applicable taxes where required.

  1. Privacy & Personal Information

Moda Gross Health respects customer privacy and handles personal information in accordance with applicable privacy laws and regulations.

Customer information is used for purposes including order processing, shipment coordination, customer service, fraud prevention, and service improvement.

We do not sell personal customer information to unauthorized third parties.

Customers may unsubscribe from marketing or promotional emails at any time by using the unsubscribe option included in our email communications.

  1. Product Quality Commitment

Moda Gross Health is committed to offering authentic products that meet applicable quality and labeling standards.

Products are handled and supplied with attention to quality, consistency, and customer trust. We stand behind the products we sell and aim to ensure that product contents correspond with the information displayed on the product label.

The product quality commitment remains valid until the expiration date printed on the product packaging, provided the item has been stored and used according to the instructions.

  1. Limitation of Liability

Moda Gross Health’s liability is limited to the net purchase amount paid for the specific product involved in the claim or the maximum amount covered by applicable insurance policies, where relevant.

Moda Gross Health shall not be responsible for indirect, incidental, special, or consequential damages arising from product use, shipping delays, carrier issues, third-party service disruptions, or circumstances outside our reasonable control.

  1. General Terms

8.1 Company Overview

Moda Gross Health is a U.S.-based wellness and health products company focused on providing reliable products, transparent service, and long-term customer satisfaction.

Our business approach is built on quality, compliance, responsible operations, and customer trust.

8.2 Resale and Marketplace Policy

Moda Gross Health products may not be resold through unauthorized marketplaces, third-party platforms, online stores, or retail channels without prior written approval from Moda Gross Health.

Unauthorized resale may result in order cancellation, account restriction, or refusal of future business.

8.3 Governing Law

These terms, along with any related purchase agreements or transactions, shall be governed by and interpreted in accordance with applicable laws of the United States.

Any dispute arising from purchases, services, or business transactions with Moda Gross Health shall be handled through the appropriate legal jurisdiction.

  1. Final Agreement

By placing an order with Moda Gross Health, you confirm that you have read, understood, and accepted these Terms of Service and Delivery Conditions in full.